15 min read
Systems
Unintended Inheritance
How the work people build around a system becomes part of what must change.
Read the essayIdeas worth returning to.
Essays on choosing technology, maintaining it, and understanding how it changes the work people do. Written for business owners and the people helping them make those decisions.
11 min read
Systems
Borrowed Capability
How functionality and judgment developed elsewhere expand what an organization can build – and help it decide what to carry for itself.
Read the essay
6 min read