Business Systems & Technology Consulting

I help teams improve the tools and processes they depend on every day. A project might start with staff copying information between tools, a shared spreadsheet that’s hard to keep current, or a decision about replacing software the business relies on.

Understand where the work gets stuck

I walk through the process with the people who do the work. We look at where information comes from, who needs it next, and what happens when the usual process breaks down. That gives us a basis for comparing changes against the time, cost, and effort they’ll require.

Choose and put the change into use

The work may involve adjusting software you already use, connecting tools so information only has to be entered once, or developing an internal application for tasks such as scheduling, recordkeeping, or reporting. If you’re choosing a platform or provider, I can compare options and help plan the transition.

I work with staff to test the change on real tasks before relying on it day to day. Where needed, I document the process, train the people using it, and help resolve issues that come up during the transition.